FAQ

If you cant find the answers to any of your questions, please feel free to contact us. Items on this page:

  • Shipping
  • Price/Taxes
  • Returns/Refunds
  • Sizing
  • Contact Us

Shipping

Shipping is provided through Canada Post.

-Estimated Delivery Times (Additional 1-2 days of processing)

  • Within BC: 1 or more business days
  • Outside of BC: 4 or more business days
  • USA: 5 or more business days
  • International: 7-14 business days

-Shipping Costs (Weight dependant)

  • Local Pickup- Free
    • Only available to BC Residents. However, if you are visiting from out of town and paying with an international card, please contact us for arrangements. 
  • Canada- $13 and up
  • USA- $20 and up
  • International- $40 and up

There is also the option for local pickup at the Team Store during regular hours. 

 

Taxes/Duties

All prices listed on the store are value added in and match in store pricing. Taxes follow any provincial tax laws. The team store follows the guidelines for each province as they pertain to your order.

All shipping is done through Canada Post and thus any duties or extra charges will already be included in the final total.

 

Returns/Refunds

Within 14 days of original purchase: Unwashed, unworn, or defective merchandise may be returned with a receipt up to 14 days after purchase. Refunds will be issued in the original form of payment for price paid for merchandise excluding shipping costs. 

Shipping costs for all returns, refunds and exchanges are the responsibility of the buyer. All sale items are final.

 

Sizing

Sizing is a rough estimate provided by the manufacturers. 

Reebok Jerseys- Size Chart
Russell Athletic- Size Chart
Stormtech- Size Chart
Gildan- Size Chart
Hats- S/M fit 7 1/8 - 7 3/8. L/XL fits 7 1/2 - 7 3/4 
Hats- New Era Size Chart


Contact Us

The Vancouver Giants Team store is located at the Langley Events Centre right next to Gate 3. 

#110- 7888 200th Street
Langley, BC V2Y 3J4
Canada

Phone: 604-455-8806

For email inquiries please email merchandise@langleyeventscentre.com

Team Store Hours

  • Non Game days
    Wednesday- Saturday 11am - 6pm
  • Game days
    Regular hours from Wednesday-Saturday: 11am- Puck drop
    Sunday-Tuesday: Open 4 hours prior to puck drop